RETURNS

HOW CAN I RETURN MY PACKAGE?

There are multiple ways to return your package:. PRINCESS POLLY STORE RETURN QR CODE. PRINCESS POLLY STORE RETURN. USPS QR CODE. PRINT AT HOME. Please note the following options are available for select orders only: Princess Polly Store Return

HOW DO I SUBMIT A RETURN?

If your order starts with #US, click HERE If your order starts with #AU, click HERE Please return items in original packaging if possible..

CAN I CHANGE THE TYPE OF RETURN I REQUESTED?

As long as your return has not yet been dropped off and scanned, we are happy to cancel your request and help resubmit for your preferred return type. If you wish to change your return type, please get in touch straight away so we can provide you

WHY HAVEN'T I RECEIVED MY RETURN LABEL OR QR CODE?

If you have not received your return label or QR code, please wait 24 hours before reaching out to our Customer Experience team.

CAN I COMBINE TWO ORDERS IN ONE RETURN PACKAGE?

Unfortunately, multiple orders cannot be combined in one package at this time. When a return is submitted in our system, a QR code or label is created specifically for the items in that order. We do not have record of items in other orders because th

HAVE YOU RECEIVED MY RETURN?

If you booked a return online and used our printerless QR codes or a printable return label for USPS or RoyalMail, your return was shipped with ground shipping - which can take up to 7-10 business days to reach our returns team. If you opted to drop

I RECEIVED AN ITEM AS A GIFT, HOW DO I MAKE A RETURN?

Gift givers can create a gift receipt here and once created the receiver will be provided with a link via email to book an exchange* or gift card. *US & UK based customers only.

WHAT IS TRASHIE?

Introducing, The Trashie Take Back Bag. Recycle your old clothes for TrashieCash™, which can be redeemed for rewards at your favorite brands! Currently only available for US customers at this time. Step 1: Order a Take Back Bag:. Step 2: Send It Back